Refund policy

Return Policy
We offer a 30-day return policy. This means you have 30 days from the receipt of your item to request a return.

To be eligible for a return, the item must be in the same condition in which you received it, unworn, unused, with tags attached, and in its original packaging. Additionally, you will need the receipt or other proof of purchase.

To initiate a return, you can use our returns portal or contact us via email.

Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate and resolve the issue.

Exchanges
Returning the received item is the quickest way to get the desired item. If the return is accepted, you can purchase the new item in a separate transaction.

European Union – 14-day Withdrawal Period
Regardless, you have the right to cancel or return your order within 14 days without giving any reason if the goods are being shipped to the European Union. As described above, the item must be in the same condition in which you received it, unworn, unused, with tags attached, and in its original packaging. Additionally, you will need the receipt or other proof of purchase.

Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved or not. If approved, you will receive an automatic refund to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at hi@themuseclub.shop.